| |
MySQL Enterprise
Basic |
MySQL Enterprise
Silver |
MySQL Enterprise
Gold |
MySQL Enterprise
Platinum |
|
USD 599
/Server/Year |
USD 1999
/Server/Year |
USD 2999
/Server/Year |
USD 4999
/Server/Year |
| Software |
| MySQL Enterprise Server |
Pro |
Pro |
Advanced5 |
Advanced5 |
| Monthly Rapid Updates |
Yes |
Yes |
Yes |
Yes |
| Quarterly Service Packs |
Yes |
Yes |
Yes |
Yes |
| Add-on Products & Services |
| Memcached for MySQL |
|
|
Yes |
Yes |
| DRBD for MySQL |
|
|
Option4 |
Option4 |
| Update Services |
| Software Updates Service |
Yes |
Yes |
Yes |
Yes |
| Technical Alerts |
Yes |
Yes |
Yes |
Yes |
| MySQL Enterprise Monitor |
| Enterprise Dashboard |
|
Yes |
Yes |
Yes |
| Notifications and Alerts |
|
Yes |
Yes |
Yes |
| Custom Advisor |
|
Yes |
Yes |
Yes |
| Upgrade Advisor |
|
Yes |
Yes |
Yes |
| Administration Advisor |
|
Yes |
Yes |
Yes |
| Security Advisor |
|
Yes |
Yes |
Yes |
| Query Analyzer |
|
|
Yes |
Yes |
| Replication Monitor |
|
|
Yes |
Yes |
| Replication Advisor |
|
|
Yes |
Yes |
| Memory Usage Advisor |
|
|
Yes |
Yes |
| Schema Advisor |
|
|
|
Yes |
| Performance Advisor |
|
|
|
Yes |
| Consultative Support 1 |
| Remote Troubleshooting |
|
|
Yes |
Yes |
| Replication Review |
|
|
Yes |
Yes |
| Partitioning Review |
|
|
Yes |
Yes |
| Query Review |
|
|
|
Yes |
| Schema Review |
|
|
|
Yes |
| Performance Tuning |
|
|
|
Yes |
| Customer Code Reviews: MySQL Client APIs |
|
|
|
Yes |
| Customer Code Reviews: MySQL User Defined Functions & Server Extensions |
|
|
|
Yes |
| Customer Code Reviews: MySQL Stored Procedures, Triggers & Functions |
|
|
|
Yes |
| Problem Resolution Support |
| Number of Incidents |
2 |
Unlimited |
Unlimited |
Unlimited |
| Web-based Case Management |
Yes |
Yes |
Yes |
Yes |
| Phone Access |
|
Business Hours |
24x7 |
24x7 |
| Support Access |
Business Hours |
Business Hours |
24x7 |
24x7 |
| Max Initial Response Time |
2 bus. days |
4 hours |
2 hours |
1 hour |
| Emergency 2 Response Time |
|
|
1 hour |
30 min |
| Emergency 2 Bug Fix Escalation |
|
|
Yes |
Yes |
| Emergency 2 Hot Fix Build |
|
|
Yes |
Yes |
| Custom Build |
|
|
|
Option 4 |
| Self Help Support |
| Knowledge Base |
Yes |
Yes |
Yes |
Yes |
| Lifecycle/EOL Support |
| Active |
Yes |
Yes |
Yes |
Yes |
| Extended |
|
Yes |
Yes |
Yes |
| Account Management 4 |
| Technical Account Manager (TAM) |
|
|
|
Option 4 |
| Proactive Case Mgmt. |
|
|
|
Option 4 |
| Scheduled Status Calls |
|
|
|
Option 4 |
| Scheduled Onsite Visits |
|
|
|
Option 4 |
| Scheduled Environment & Performance Review |
|
|
|
Option 4 |
| Indemnification 3 |
| Indemnification |
|
|
Option 4 |
Option 4 |
| Unlimited |
| Unlimited |
|
|
Option |
Option |
